• AFTER SALES SERVICE:

• Any product complaint will be assessed by our Product team to determine the nature of complaint and customer will be informed regarding resolution within a standard time period of 30 working days.
• Customers are required to provide the accurate date of purchase along with their contact number. Any charges, if applicable, will be intimated within the stipulated period.
• Only an item with a manufacturing fault will be accepted for after-sales service. In case of loss of stitching, trimming or any other damage w.r.t. the nature of the product should be brought along to the store so that your request should be furnished.
• If there are any repair charges, (if applicable) will be intimated to the customer within that period of time.
• Please feel free to direct any complaints, comments or suggestions to online@fhsofficial.com.. Regarding any general inquiries, kindly visit our website or contact us at support@fhsofficial.com.
• Each Valued customer is requested to obtain an official receipt with every purchase. If Item is being gifted, kindly detach top part of receipt (with invoice number) and enclose with the gift, for the convenience of the recipient if exchanged.

ORDER STATUS & TRACKING

Order status and tracking has been made easy for the customers.

Simply click Track your order option under the footer and enter your order details in the given option. By clicking Track your order option and adding your details, you can easily see the progress of your shipment(s), by order number.

If you do not have an FHSOFFICIAL.com account yet, set one up under My Account to avoid adding details and just looking at your order history and status. 

SHIPPING & HANDLING

* Sundays and public holidays are not considered working days for order processing

PROCESSING TIMES

Keeping in view the whole COVID scenario, FHS ships orders within 120-168 working hours of placing your order on the website. Once your order has been placed, followed by a confirmation on call from the brand, we will send you a confirmation email and SMS with instructions for order tracking, including the ORDER NUMBER. 

CANCELLATION OR RETURN OF ORDERS MADE ON THE WEBSITE

After placing your order, you can cancel it within 12 hours and we will not process the order and provide a full refund (If payment option was among the prepaid). 

How to cancel 

In order to cancel your order, you can call us or drop a message in the chat box shown below. Our customer representative will connect with you as soon as possible.

You can also cancel by dropping an email to our Customer Service Support Center by mentioning your order number and the product(s) you wish to cancel or return.

CUSTOMER SERVICE

We are ready to facilitate you 24/7 via our customer service team which is available to take your calls.

For queries, please call us on: 03111999347. You can also email us at: online@fhsofficial.com